Rates Information & Payments

Rates Frequently Asked Questions

Find out more about Council Rates with these frequently asked questions.

Pay Your Rates

...using Payble, Paypal, Australia Post Billpay, Centrepay, Bpay, by mail, phone or in-person.

Receive Your Rates Notice Online - Go Paperless with eNotices

Go Paperless – Sign up or Login to receive your Rate & Instalment Notices by email and online.

Check your Rate Account with Epathway Online Service

Register to Check Your Rate Account Records.

Request a Copy of Your Rates Notice

Request to have a copy of your rate or instalment notice sent to you.

Set up or change Direct Debit for Rates

Set Up (or change) your Direct Debit for Rates Account with The Hills Shire Council.

Rates - General Enquiry Form

Contact Council's Rates Department here...

Calculate Your Rates (1 July 2026 to 30 June 2027)

Update Rates Postal Address

How to notify us if your postal address no longer matches your rate notice.

Rates - Pensioner Rebates

You may be eligible for a rebate on your rates.

Rates Financial Assistance

Residents and businesses who are having difficulty paying their rates can apply for financial relief by entering into payment arrangements with Council.

Postponement of Rates

Information on postponement of rates if you have a single dwelling house that is used or occupied as such, on land zoned industry, commercial, for residential flats or land suitable for subdivision.

Apply for Non-rateability

Information on Council rate exemptions.

Change Land Categorisation

Find out how you can ask for a review if you do not agree with your assigned land category.

Mixed Development Rating

Find out how to apply for a Mixed Development Rating for a property to receive a combination of Residential and Business rates.

Rates Request Forms

Click here to view Rates Application Forms.

Aggregation of values of rateable land (for rating purposes)

Online Form. Fees Apply.