Pay Your Rates

Step 1.Direct Debit

This method allows us to debit your bank, credit union account or building society account. Please note direct debit is not available on all accounts. If in doubt please refer to your financial institution.

Payments of your rate account via direct debit can be quarterly, single annual payment, monthly or fortnightly. The amount payable will be automatically deducted from your account on the nominated date.

If you wish to setup direct debit via a credit card (Visa and MasterCard only) please contact the Rates Team on +61 2 9843 0247

To request a direct debit via your bank account please complete the form below.

 Set Up Direct Debit

Step 2.Online Payment 

Council provides a rate payment service through the Internet using:

Pay Rates Using Council's Online Service Portal*

(*No Merchant Service Fee Applicable)

Step 3.Payment by your enotice account

Registration to receive your Rate Notices online provides a secure payment portal specifically for enotice customers to make payment by Visa or Mastercard (*No Merchant Service Fee Applicable).

Register as a new enotice customer or Login if you already have an account

Step 4.BPAY

BPAY allows you the opportunity to pay over the phone, or through the Internet, from your cheque, savings, or credit card account (Bankcard or Visa MasterCard).

To make use of this option, you must initially contact your financial institution to ensure the BPAY facility is available at that institution.

Provided you have sufficient available credit or balance, the payment will be processed and you will be issued a receipt number for the bill payment.

Step 5.Post Billpay & Paypal

You can pay in person at any Post Office - Please present the notice intact. A paper receipt will be issued.

By phone - call 13 18 16.

Pay 24 hours a day, 7 days per week. Please quote the POSTbillpay code of 0289 and your Postbillpay Ref No: as per the payment slip on the front of your rate notice.

By Credit Card (Mastercard & Visa Cards accepted):

• Call 13 18 16
  
• Online

Please quote the POSTbillpay code of 0289 and your Postbillpay Ref No: as per the payment slip on the front of your rate notice.

PayPal payments are done via Postbillpay.

Please note that payments made via Australia Post, which require a refund due to duplicated payments, will incur a penalty charge as per Councils Fees and Charges (this penalty is not applicable to pensioners).

Step 6.CentrePay

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.

You can start or change a deduction at any time. The quickest way to do this is through your Centrelink account online:

• Express Plus Centrelink Mobile App
• Centrelink Service Centre
• by calling Centrelink.

 
Council’s Centrepay Reference Number is: 555 054 318H
 
You will need to provide your individual Council Assessment Number on your Rates Notice as the Account Number for the Centrepay Deduction.

Step 1.Visit Council

You can pay in person by EFTPOS at all Council facilities - MasterCard or Visa cards are accepted

Please note: Cash and Cheque are not accepted.

Please present your intact rate notice to:

Council’s Customer Service Centre located at 3 Columbia Court, Norwest - Monday to Friday 8:30am to 4:30pm.

Council’s libraries at Baulkham Hills, Castle Hill, Dural and Vinegar Hill Memorial Library Rouse Hill, during their opening hours.

A paper receipt will be issued.

Please note that payments made via EFTPOS, which require a refund due to duplicated payments, will incur a penalty charge as per Councils Fees and Charges (this penalty is not applicable to pensioners).

Step 2.Visit an Australia Post Office

You can pay in person by:

• EFTPOS (Mastercard or Visa Card are accepted)
• Cash
• Cheque

Please present the intact rates notice at any Post Office.

A paper receipt will be issued.

Please note that payments made via Australia Post, which require a refund due to duplicated payments, will incur a penalty charge as per Councils Fees and Charges (this penalty is not applicable to pensioners).