Building Advisory Service

Book your Appointment for Building and Development Enquiries

Council offers appointments with a Development Advisor for your general building and development enquiries. This service is suitable for your questions regarding application lodgement, preliminary stages of planning, and small scale developments such as:

  • Dwellings, dual occupancy dwellings, and secondary dwellings (e.g. granny flats).
  • Ancillary structures such as decks, pergolas, garden sheds, and retaining walls.
  • General land use and zoning matters
  • Explaining procedures for lodgement of applications, documentation and requirements
  • General building compliance matters


Currently On-site Appointments with a Council Development Advisor have been suspended until further notice. 

Please note: Due to high demand, we are unable to go through all of Council’s planning controls in details nor provide a detailed assessment for any development proposal you may be considering. Should these services be required, you may need to engage your own planning consult. Pre-purchase enquiries relating to information on covenants or easements should be directed to your conveyancer for the details within the contract of sale.

Larger scale or more complex developments, including subdivision, may require a formal Pre-lodgement Meeting instead. See the “Formal Pre-lodgement Meetings” tab below for more information.

All other general development enquiries should be directed to that relevant section of Council including engineering, local infrastructure, environment and health. Please call our Customer Service Centre on 02 9843 0555 or lodge an e-request with your enquiry.

Book Phone Appointment

Step 1.Prior to booking, have you checked:


Step 2.Complete Online Form

  • Complete your details
  • Describe your development project
  • Attach any relevant documentation for the meeting


Step 3.Online Form Link



Step 4.Next Steps

You will receive confirmation through your email, we look forward to assisting you soon!

To cancel or change your appointment please call 02 9843 0555 and press '2' when prompted.

Formal Pre-lodgement Meeting

Step 1.Do you need a pre-lodgement meeting?

A formal pre-lodgement meeting is required prior to the lodgement of a Development Application for the following types of larger scale or more complex developments:

  • Residential flat buildings
  • Multi dwelling housing development
  • Small lot housing (Refer to Clause 4.1B Exceptions to minimum lot sizes for certain residential development of The Hills Local Environmental Plan 2012)
  • Affordable Rental Housing (not Secondary Dwellings)
  • Seniors Living developments
  • Child Care Centres
  • New or extensions/alterations to commercial developments
  • New or extensions/alterations to industrial buildings
  • Designated development
  • Telecommunications Facilities
  • Larger scale rural activities
  • Subdivision proposals


Step 2.What about Single Residential developments?

Single residential developments and ancillary construction issues should be discussed with Council’s Senior Development Advisors via the Building and Development Appointments Service. Please use the 'Book Appointment' tab or call 02 9843 0555 and press '2' when prompted.


Step 3.Subdivision and Engineering Enquiries

Subdivision and Engineering related enquires should be directed to Council’s Duty Subdivision Officer. Generally, any subdivision application requires a pre-lodgement meeting. It is suggested that you contact Council’s Duty Subdivision Officer on 02 9843 0374 to clarify whether a pre-lodgement meeting is required.


Step 4.Book a pre-lodgment meeting

Click here to view form.