Local Emergency Management

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Need help with flood cleanup?

The flood waters are receding, unveiling the full extent of the devastation. The State Government has engaged an external waste contractor to help with the cleanup.

If you are a resident of the Hills Shire and you have been impacted by the floods and need assistance with cleanup, please call our Customer Service Centre on 02 9843 0555 or complete the online form below to request a free skip bin for flood waste. You will need to tell us your name, location, approximate amount of waste material (in cubic metres), the type of waste (including any hazardous material) as well as any issues relating to accessing the site.

The Environment Protection Authority (EPA) has engaged a contractor to conduct initial assessment and priority response to shoreline and river clean up.

For more information, click here to view the Shoreline and River Clean-Up Fact Sheet.(PDF, 104KB)

For advice on how to clean a flood affected property, click here.

Please note, there are approximately 2,500 affected properties in the Hills/Hawkesbury region, and approximately 600 bins in circulation at any one time.

When requesting a skip bin, please consider the following:

  • The following timeframes apply to the delivery and pick up of skip bins:
    • 5-10 working days for the delivery of skip bins
    • 10-15 working days for the pickup of full skip bins
  • Please do not lodge multiple requests. This will not speed up delivery or pick up. This will create a new request for the team to assess, which will take time away from your request that is currently in the system.
  • If you have not received your bin in 10 working days, or had a bin picked up in 15 workings day from your request, please contact Council on 02 9843 0555

Click here to view form.

Drop In Flood Recovery Centre

The Wisemans Ferry Flood Recovery Centre can assist Hills Shire residents with access to flood recovery services.

The centre, located at The Retreat at Wisemans, 5564 Old Northern Road, Wisemans Ferry, has The Red Cross, Hills Shire Council staff and staff from neighbouring Councils present to assist with access to community and NGO recovery services for anyone affected by the floods.

Face to face recovery support for residents is available from 10am to 4pm Monday - Friday, and 10am to 2pm Saturdays.


Further support

Service NSW are providing a one stop shop for access to available recovery services for people and businesses impacted by floods, including the following:

  • Accommodation advice
  • Relevant charitable services
  • Mental health and wellbeing services
  • Support for businesses
  • Financial assistance
  • Insurance and legal support
  • Replacing lost ID

The State Government will be providing clean-up assistance to all flood-impacted house-holds and businesses regardless of insurance status including the removal of debris, mud and green waste.

For more information, visit the Service NSW website.

Click here for information on clean up advice.(PDF, 85KB)


Rebuilding after the floods

The Hills Shire Council has approved a number of initiatives to help flood affected residents to rebuild with ease. The initiatives, for applications lodged up until 30 June 2022, for flood-affected properties include:

  • DAs submitted for construction or reconstruction works will have DA fees and Compliance Levy fees waived;
  • Section 68 applications to carry out reinstallation of a structure will have application fees waived;
  • Section 68 applications to reinstall or operate a sewage management system will have application fees waived;
  • Section 68 applications for the approval to operate a Caravan Park will have application fees waived;
  • Where possible, DAs, construction certificate applications and the like from flood impacted areas will be prioritised by Council’s assessment team;
  • Work may be conducted by Council officers on private property should the need arise to complement clean-up activities coordinated by Resilience NSW, and
  • Fees will be waived for Council work to assist with the piling and clearing of vegetation or debris caused by the flood, for removal by others, on private land.

More information on these initiatives is available here - Extraordinary Council Meeting - 1 April 2021.


Waste Operations Information for People and Businesses impacted by Floods - Household Bin Collection

Please continuously leave your household bins at the kerbside for collection until they have been emptied. Bins will be emptied as soon as road access for garbage trucks is available. If you have any surplus household waste, please bag it and place it beside the bin for collection. Thank you for your patience and understanding at this time.

To report a missed bin collection, please contact the Waste Hotline on 1800 623 895 Monday to Friday, 8am-5pm or click here to report it online.


About Local Emergency Management

The Local Emergency Management Committee is responsible for the preparation of plans in relation to the prevention of, preparation for, response to, and recovery from emergencies in The Hills Shire Local Government Area.

Emergency management is not a choice for Local Government – it's a legislative requirement. For information on the NSW State Emergency Management Structure visit the Ministry of Police and Emergency Services website.

The NSW Disaster Preparedness website provides a range of information to help the community get ready for fires, floods and storms.