Local Emergency Management

About Local Emergency Management

The Local Emergency Management Committee is responsible for the preparation of plans in relation to the prevention of, preparation for, response to, and recovery from emergencies in The Hills Shire Local Government Area.

Emergency management is not a choice for Local Government – it's a legislative requirement. For information on the NSW State Emergency Management Structure visit the Ministry of Police and Emergency Services website

The NSW Disaster Preparedness page provides a range of information to help the community get ready for fires, floods and storms.


Flood Recovery Information 

Recovery Centres

Meet with Government and non-Government agencies who will provide:

  • Financial Assistance for individuals, primary producers and small businesses
  • Accommodation advice
  • Help with replacing lost documents
  • Mental Health and wellbeing services
  • Clean up services
  • Insurance and legal support



South Windsor Family Centre - 6 Greenhills Way, South Windsor 2756

Operating hours:

  • 10am - 4pm - Monday, Tuesday and Friday


Wisemans Ferry - The Retreat - 5564 Old Northern Road, Wisemans Ferry

Operating hours: 

  • 10am - 4pm - Monday and Thursday
  • 12pm - 7pm - Wednesdays 



Flood Waste Removal from Flood Affected Properties of The Hills Shire

From the Emergency Operations Centre

Preparation for transition to recovery from flooding on the Hawkesbury River and its main tributaries is underway. A multi-agency recovery strategy has been planned to coordinate the recovery. These agencies include but are not limited to the NSW Police Force, The Hills Shire Council, Hawkesbury City Council, NSW SES, NSW RFS, Fire and Rescue NSW, the ADF, Public Works Advisory as well as various Non-Government Agencies. 

The safety of the community is the priority. An affected area needs to be assessed as safe before clean-up can begin. 

Where possible there will be a focus on roadside flood waste collection during the recovery which will increase the speed and efficiency of the clean up process. Skip bins will be a secondary option for removal of flood waste if roadside pick-up is not appropriate.  


Registration for flood waste collection

Flood clean up teams are working across impacted areas to provide residents, businesses and primary producers with a roadside pick-up service for the removal of flood waste.

The information you supply via the online form below will be forwarded to the Hawkesbury Emergency Operations Centre for actioning and you will be added to a list for the pick-up of flood waste. Alternatively please contact Council on 02 9843 0555.

Requests will be assessed to ensure people are in a flood affected area. 

Register Here

Due to the large amount of flood waste across The Hills this clean-up will take some time to complete – we thank you for your patience.

Residents, property and business owners will be encouraged to move their waste to the roadside outside their property and will need to segregate flood waste into specific piles as follows:

  • solid waste
  • mattresses
  • household chemical containers
  • whitegoods and metal
  • gas bottles
  • tyres

Please note any flood waste that does not fall into one of the above categories will be assessed and other arrangements for collection may be required.

For guidance on how to manage waste that does not fall into one of the above categories please visit EPA NSW storm and flood updates 2022.

Note: When handling any refuse which has been contaminated with flood water or mud, personal protective equipment must be worn, especially gloves. It’s recommended that upon completion of clean up tasks that protective clothing is washed, and people should shower within the hour. 


Sandbag Disposal

If sandbags are no longer required, they can be re-used by residents, or disposed of in the following manner:

  • Sand - in garden/backyard/lawn
  • Bags (empty) – the empty bags can be disposed of in the red bin, or otherwise the hessian bags eventually break down via compost.


Flood Relief Online Resources

This is a list of resources for ‘disaster-declared’ areas in the February / March 2022 NSW floods.

Information is correct to the best of Council’s knowledge at the time of printing and no responsibility is taken for incorrect information.


For food parcels and toiletry parcels please contact City Centre Care on 1300 535 391.

Disaster Recovery Payment (Services Australia) – If you are receiving a social security payment (such as JobSeeker or the age pension) and your home has been damaged, you may be eligible for a one-off, $1,000 Disaster Recovery Payment. Eligible adults may also qualify for an additional $400 payment for each child in their care.

For more information visit -  www.servicesaustralia.gov.au/centrelink-online-account-help-claim-australian-government-disaster-recovery-payment

Disaster Recovery Allowance (Services Australia) – If you’ve lost income because of the current flood and you’re not receiving a social security payment, you may be eligible for the Disaster Recovery Allowance. This is a short-term income support payment that is paid for up to 13 weeks.

For more information visit -  www.servicesaustralia.gov.au/nsw-floods-february-2022-disaster-recovery-allowance

Disaster Relief Grant (NSW Government) – If your home has been damaged in the current floods, you’re uninsured and a low-income earner, you may be eligible for a Disaster Relief Grant. It’s important to note that this grant is intended to help you make your home safe and habitable after a disaster, not to compensate for losses.

For more information visit - www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals

February and March 2022 storm and flood disaster recovery for small business grant (NSW Government) – This grant provides up to $50,000 to help small businesses and not-for-profits affected by the current floods cover the costs of clean-up and resuming operations and is open to council areas disaster-declared as of 3 March 2022.

For more information visit - www.service.nsw.gov.au/transaction/apply-february-and-march-2022-storm-and-flood-disaster-recovery-small-business-grant

Disaster Relief loan for not-for-profit organisations (NSW Government) – Eligible not-for-profit organisations can apply for a loan of up to $25,000 to cover the restoration of essential facilities, equipment or other assets damaged or destroyed in the current floods. These funds may also be directed towards temporary storage or leasing of alternate premises.

For more information visit - www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/for-not-for-profit-organisations-and-churches

Disaster relief for sport and recreation clubs (NSW Government) – If your sporting club has seen its facilities or equipment damaged or destroyed in the current floods, and the club doesn’t have the resources or insurance to cover the cost of clean-up, restoration or replacement, it may be eligible for a grant of up to $2,000 and/or a loan of up to $10,000.

For more information visit - www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/for-sport-and-recreation-clubs

NSW Council of Social Services (NCOSS) Flood Emergency and Relief Assistance links to resources – There are a number of supports available to individuals and communities impacted by the floods in NSW. This site provides a living resource that is updated regularly - www.ncoss.org.au/sector-hub/sector-resources/flood-relief-assistance-resource/ 

Energy & Water Ombudsman NSW support for flood affected customers – Assistance for individuals and businesses from flood affected communities on hardship programmes and financial assistance for utilities. 

For more information visit - www.ewon.com.au/page/media-center/news/updates/support-for-flood-affected-customers 

Carers NSW support for carers affected by NSW floods – This website provides advice on crisis responding and recovery for Carers including information on a range of financial and practical supports available. 

For more information visit - www.carersnsw.org.au/news/support-for-carers-affected-by-nsw-floods 

Legal help for flood affected communities – Community legal centres provide free, independent and confidential legal support. 

For more information visit - www.clcnsw.org.au/legal-help-flood-affected-communities-nsw-2022


Initiatives for rebuilding

A number of planning initiatives have been introduced to support families, businesses and communities to rebuild and recover following natural disasters. For information on returning to your property, cleaning up and rebuilding your home visit - https://www.planning.nsw.gov.au/Policy-and-Legislation/Disaster-and-Pandemic-Recovery/Cleaning-up-and-rebuilding