Download the Library App

Access The Hills Shire Library from your phone or tablet. Manage your account, search the catalogue, renew and reserve books.

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How it works:

  • Download "The Hills Shire Library" app from the App Store or Google Play
  • To sign in scan or type your membership number. Enter your pin number
  • The My Account screen will display your details
  • Renew items - don't forget to look for the green tick next to each item

 

To store family cards -

  • Open My Account
  • Choose Linked Accounts and click Add
  • Scan Library card, enter the PIN number

 

Features:

  • Quick and easy renewals
  • Store cards for the whole family
  • Easy to use catalogue search
  • Reserve items straight from the app
  • Have you seen a book you would like to read? Scan the barcode on it to see if the library has it in stock
  • Upload your printing

 

 

Library App – Frequently Asked Questions

 

I can’t remember my PIN number.

Download the App and choose the ‘Forgotten your PIN?’ option. Follow the prompts to reset your PIN number. Alternatively you can reset your PIN following instructions on the Library website or in the Library using the Catalogue.

 

I lost my Library card and I don’t know my membership number.

Please see the staff at one of our branches. You will need to bring identification showing your current address.

 

How do I add my children’s cards?

Once you have signed in to the Library App you can add your children’s cards as linked accounts. In the ‘My Account’ area, tap on the ‘Linked Accounts’ option and then either scan their card or enter their Library card number and add the PIN. This will link their accounts.

 

How can I open Borrowbox audiobooks in the BorrowBox App?

Make sure you have downloaded Borrowbox from the App Store or Google Play. Once it is installed, the Library App will be connected to Borrowbox and you will be able to borrow audiobooks.

 

I don’t remember the email address I used to register for BorrowBox.

You can access BorrowBox with your Library card number and PIN. You can update your details in the ‘Settings-Account Details’ area of the BorrowBox App or website

 

How can I open Overdrive books in the Libby App?

You can borrow, reserve and read or listen to Overdrive books from the Library App. If you wish to read them in the Libby you will need to open it seperately. If you don’t’ have the Libby App you can download it from the App Store or Google Play. Books you have borrowed will be on your shelf in the Libby App. Alternatively, go directly to the Libby App.

 

I don’t remember the email address I used to register for Overdrive.

You can access Overdrive/Libby with your Library card number and PIN. You can update your details by clicking on the ‘Action’ button from your shelf in the Libby App or in the ‘My Account’ area of the Overdrive website.

 

Why can’t I open e-magazines?

Choose the eLibrary section of the app and then click on RBdigital. Login with your email and password. If you do not have an account you can create one.

 

How do I find out which email address I used to register for RBdigital?

Use the ‘Log In’ screen and try each of your different email addresses. A box will pop up advising whether the email was recognised.

 

What if I no longer have access to the email I used to register for RBdigital?

Please contact the Library for assistance https://www.thehills.nsw.gov.au/Library/About-Our-Libraries/Contact-the-Library

 

I can’t find the document I want to print.

Ensure that you have saved the document or image to the storage on your devices, such as the ‘Downloads’ folder. The print system does not support direct printing from email or websites. Please be aware that the print system can only print documents in the following formats: Word, Excel, PowerPoint, Viso, Publisher, PDF, CSV, RTF, TXT, JPG, TIF, GIF and BMP.

 

Can I pay my fines via the app?

This is not currently available but it is under development. At the moment you can pay fines using the ‘Tap and Go’ service at our kiosks when you come into the Library.

 

 

Privacy Information, Data Use and Storage

The Library App does not collect or transmit personal information, all data is stored in the Library’s database in accordance with The Hills Shire Council’s Privacy Statement. The full privacy statement for the app can be found on the app listing on the relevant app store or here

The Library App will ask for permission to access camera and location services. These permissions are voluntary and are not required to use the app but certain accessibility features require them. Users can choose to restrict access to only when the app is in use or to not allow access at all. Permissions can be viewed in the properties of the app and changed at any time. More information about the permissions of the app can be found in the app listing on the relevant app store.

Use of the library app requires an active internet connection. You can monitor how much data the Library App is using through the app properties or through the mobile data sections of the settings menu of your device.

The App size is 14mb, additional storage may be used. Check in the app properties or the storage section of your settings menu.

These are general instructions and properties and settings menus will vary by device.