Main Customer Service Centre

As of Monday 15 June, Council’s Customer Service Counter will be reopen from 9:00am – 4:00pm Monday to Friday.

A ‘Quick Drop Station’ will be available between 8:30am – 4:30pm for the submission of paper forms and Development Applications. However, from 1 July, Development Applications may only be lodged direct with the NSW Planning Portal. It will no longer be possible to lodge Development Applications direct with Council.

A maximum of 20 people is allowed within the Customer Service Centre at any one time. Please observe social distancing by remaining 1.5 metres from others.

Meetings with a Development Advisor are by appointment only between 1pm and 4pm Monday to Friday. It is essential to book online before you visit.

Council’s telephone service remains open from 8:00am – 4:30pm Monday – Friday for calls on +61 2 9843 0555

We are located at 3 Columbia Court, Norwest NSW 2153 

Opening Hours: 8:30am to 4:30pm Monday to Friday (excluding Public Holidays)

Main Switchboard and Customer Contact Centre: +61 2 9843 0555

Fax: +61 2 9843 0409

National Relay Service (TTY phone) The National Relay Service is a telephone service for hearing impaired and deaf people. Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling 8850 5622.

Postal Address: PO Box 7064 Norwest BC 2153

Online Enquiries

The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services. Council’s Customer Service Team works to promote effective and productive services within our local and wider community. Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (Monday to Friday from 11am - 2pm - This is a free service operated by volunteers and no bookings are necessary during these specified times, however if you have a large number of documents, or if you are pressed for time, an alternative JP can be found on the JP Public Register and they can arrange a mutually convenient time and location.
  • File access and retrieval
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

All payments can be made at the Customer Service Centre using Cash, Cheque, Eftpos, Visa & Mastercard.

Photocopying and printing is available at this location. This printer is connected to an internet enabled kiosk however printing from a USB is not supported. Photocopying/printing costs are $0.20 Black & White A4, $0.40 Black & White A3, $1.10 for Colour A4 and $2.10 for Colour A3.