Main Customer Service Centre

3 Columbia Court Baulkham Hills NSW 2153 

Opening Hours: 8:30am to 4:30pm Monday to Friday (excluding Public Holidays)

Main Switchboard and Customer Contact Centre: +61 2 9843 0555

Main Fax: +61 2 9843 0409

National Relay Service (TTY phone) The National Relay Service is a telephone service for hearing impaired and deaf people.  Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling 8850 5622.

Postal Address: PO Box 7064 Baulkham Hills BC 2153

Online Enquiries

The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services. Council’s Customer Service Team works to promote effective and productive services within our local and wider community. Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (Monday to Friday from 11am - 2pm - no bookings necessary during these specified times.
  • File access and retrieval
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

All payments can be made at the Customer Service Centre using cash, cheque, Eftpos, Visa & Mastercard. Please note that payments by credit card attract a 1% merchant service fee.