Venue - Conditions of Use

Important Changes to Cancellation/ Transfer Policy

As of 1st July 2020, we have updated the Cancellation & Tranfer Policy for hire of Venue, Tennis & Sporting Facilities

CANCELLATIONS

Bookings will receive a full refund if at least 30 days’ notice is provided (via email) less an administration fee of $40 per cancellation request. If less than 30 days’ notice is provided and the event cannot be moved to another date or suitable venue, the hirer is liable for the full hire fee.

TRANSFERS

Transfer of bookings will only be permitted at Council’s discretion for an administration fee of $40 per transfer request. Please consider this when requesting any regular or casual bookings as no consideration for a “no charge” transfer will be made for date change once approved and processed.

Fact Sheet - Terms & Conditions for the Hire of Venues & Sporting Facilities(PDF, 1MB)

 
Venue Inspections

To make arrangements for an inspection call 1300 426 654 (8:30am - 4:30pm Monday - Friday)

Alcohol at Council Venues

Alcohol may be served at most venues but you must obtain an alcohol permit from Castle Hill Police Station. A copy of this permit must be provided to the Venues Department at least 2 weeks prior to your booking. Alcohol is not permitted at Beaumont Hills, Castle Glen, Village Green and Crestwood Community Centres.

Bond Payment

The hirer will be required to provide us with a valid credit card for bond purposes. Charges will only apply if the conditions of hire have been breached. In addition, a cash security bond of $1000.00 paid by credit card will apply for hire risk hirers.

For more information on Conditions of Hire please contact Council on 1300 426 654 (8:30am - 4:30pm Monday - Friday).