Volunteer Training Calendar

The Hills Shire is very fortunate to have a large and dedicated group of volunteers who play a critical role in helping Council provide important services to the community.

The volunteer training calendar provides the opportunity for volunteers to enhance their skills and abilities.

Courses take place at Council’s office in Norwest and online. For all enquires please call 9843 0322 or email volunteers@thehills.nsw.gov.au

Workshop  Details

Conflict Management -

Dealing with Difficult People


Wednesday, 8 September 2021

6:30pm - 8:30pm

Studies suggest multiple reasons why conflict exists but the common cause of conflict if often attributed to a difference of opinion, experience, personality, perspective and/or belief.

Whether it's open debate or a simple misunderstanding at home or in the workplace, the underlying feeling of discomfort that remains unspoken can cause a significant amount of stress. Conflict on many occasions implies and undesirable outcome. While it can be difficult and uncomfortable, positive conflict present an opportunity for people to learn how others see and feel.

Rapport leadership as been doing organisational management training for more than 30 years. Their program focuses on individual and workplace leadership development, skills improvement and necessary steps to build and strengthen team performance.

This 2 hour conflict management course will teach you techniques that will help you deal with difficult people, manage conflict and develop tools that will assist you to resolve event the trickiest of situations. You will also learn about emotional intelligence and how our behaviour can be hijacked when we're in stressful situations and what you can do about it.

Click here to register

Introduction to Mental Health

Wednesday, 15 September 2021

6:30pm - 8:30pm 


Would you recognise the signs that someone in our community is suffering from mental health issues? In this workshop you will learn about the state of mental health, what Mental Health First Aid is, what types of courses are available and why sharing evidence based information is so important for reducing stigma and helping people to access the appropriate support they need.

This course will cover:

  • What mental health illness is
  • Myths about mental health issues
  • Why it is important to know about mental health illness
  • Incidence impact
  • Types of mental health illness
  • How to start a conversation with somebody you're concerned about
  • Wellness in the workplace and support contacts/networks
  • Group debriefing


Click here to register

Influence and Communication Skills


Wednesday, 29 September 2021

6:30pm - 8:30pm 

Rapport leadership has been doing organisational management training for more than 30 years. Their program focuses on individual and workplace leadership development, skills improvement, and necessary steps to build and strengthen team performance. 

This 2 hour course aims to enhance and improve your communication style. It will help you understand different communication preferences for individuals to gain a better understanding with others, as well as increase your awareness to help build meaningful relationships, enhance communication effectiveness and avoid conflict. This course is ideal for anyone working with others who wants to improve the success of face-to-face interactions.

Included in the course is training for individuals who would like to enhance their telephone communication skills. This course will help you understand and manage the different type of communication styles, learn techniques to gain assertive skills and handle challenging behaviours with individuals over the phone and online, such as on social media platforms.

Click here to register

CPR Workshop

Thursday, 21 October 2021

The Hills Shire Council, 3 Columbia Court, Norwest

Community Room No. 6

CPR (Short for cardiopulmonary resuscitation) is a first aid technique that can be used if someone is not breathing properly or if there heart has stopped. Performing CPR may save a person's life, including your friends and family.

CPR is a skill everyone can learn - you don't have to be a health professional. 

The course is provided by Rescueblue and delivered by a professional paramedic.

Upon successful completion of this course you will receive a National Recognised Statement of Attainment (HLTAID001).

Click here to register

First Aid Course 

Tuesday, 12 October 2021

9:00am – 5:30pm

The Hills Shire Council, 3 Columbia Court, Norwest

Community Room No. 6

Tuesday, 9 November 2021

9:00am – 5:30pm

The Hills Shire Council, 3 Columbia Court, Norwest 

Community Room No. 6

Tuesday, 23 November 2021

9:00am – 5:30pm

The Hills Shire Council, 3 Columbia Court, Norwest 

Community Room No. 6

This training enables a person to provide immediate care and medical help to individuals suffering from an illness or injury. First Aid is useful in many different situations whether at home, work, or in public locations. 

This program is aligned with the Safe Work NSW code of practice, which ensures workers have access to immediate care and treatment and aims to:

  • Preserve life
  • Prevent illness or injury from becoming worse 
  • Relive pain, if possible 
  • Promote recovery 
  • Protect the unconscious

The Hills Shire Council volunteers are highly encouraged to undergo certification first aid training in compliance with Council's WHS guidelines.

The course is provided by Rescueblue and delivered by a professional paramedic.

Upon successfully completing this course participants will receive a nationally accredited Statement of Attainment (HLTAID003) - Provide First Aid.

Register for one of the following dates:

Click here to register - 12 October, 2021

Click here to register - 9 November, 2021

Click here to register - 23 November, 2021

Mental Health First Aid - Certification Course


October 2021 (Date to be confirmed)

Mental Health First Aid (MHFA) courses teach participants how to assist people who are developing a mental health problem, experiencing a worsening of an existing mental health problem or in a mental health crisis, until appropriate professional help is received or the crisis resolves.

This 12-hour Standard Mental Health First Aid (SMHFA) course is for any interested adult. All courses are delivered by an Accredited Mental Health First Aid Instructor. Participants will received a 3 year certificate as Standard Mental Health First Aider as accredited by Mental Health First Aid Australia.

This course is highly recommended to those who have recently completed the online event ‘Introduction to Mental Health’ in the past 6 months from The Hills Shire Council.

This training course will be available on outcome basis depending on the number of people who have completed the Introduction to Mental Health online delivery.

Weed Management Workshop

Thursday 7 October 2021

9.30am – 1.30pm

Community Environment Centre

Currie Avenue (off Annangrove Road), Annangrove

Total weed solutions provide weed management in a manner that is sustainable, while also considering environmental, human, flora and fauna impacts. Total weed solutions also identify, manage and implement control options that achieve long term changes.

This workshop addresses the source of the problem and alleviates the contributing factors through proper, permanent weed management that are safe, easy to remember and limit the growth of weeds that are harmful to plants and animals.

This course will cover:

  • Integrated weed management approach
  • Use of many control options to achieve the desired outcome
  • Various methods of control such as biological, mechanical, physical/manual and safe ways to introduce either chemical or non-chemical solutions
  • Management of tree shrubs, vines, herbs, grass, ferns and algae 


Select a workshop to attend:

Click here to register - 7 October, 2021

Home Mushroom Cultivation


Wednesday 27 October, 2021

Wednesday, 17 November, 2021

Ready to learn sustainable, low-cost skills for cultivating mountains of mushrooms to eat and share, all while learning from home?

This Home Mushroom Cultivation course is designed especially for folks like you - who want to grow fungi for food and fun, and get it right the first time, supported live by a crew of experts. 

This workshop targets our volunteers involved in our Council community nursery and environment centre – Annangrove. External participants can also join this session. 

Registration for this event will open soon.

Care and Support for Individual Living

Wednesday 17 November 2021

5:30pm - 7:30pm

When working with clients, fellow volunteers or friends with a disability, many volunteers feel unsure about what is appropriate to say or do.

This training will give volunteers the opportunity to ask questions, learn strategies and gain confidence in order to engage positively with people with a disability.

This course will cover:

  • The legal and historical context of disability inclusion
  • How to ensure communication is not offensive or disrespectful
  • Definitions of disability in medical and social contexts
  • Why assumptions can be harmful
  • The role of respect in disability inclusion
Click here to register