Local Emergency Management

About Local Emergency Management

The Local Emergency Management Committee is responsible for the preparation of plans in relation to the prevention of, preparation for, response to, and recovery from emergencies in The Hills Shire Local Government Area.

Emergency management is not a choice for Local Government – it's a legislative requirement. For information on the NSW State Emergency Management Structure visit the Ministry of Police and Emergency Services website

The NSW Disaster Preparedness page provides a range of information to help the community get ready for fires, floods and storms.


Flood Information (July 2022)

Please do not drive or swim in swollen creeks, streams or in areas that have been affected by flash flooding.

Flood waters pose a serious drowning risk and they can also affect your health, with the chance of developing skin conditions, gastroenteritis and physical injury from hazards lurking benefit the water.

For emergency help in floods and storms, call the NSW State Emergency Service on 132 500. In life threatening situations call triple zero (000) immediately.


Flood Evacuation Centre

The Castle Hill RSL which has opened as the official Flood Evacuation Centre.


Castle Hill Showground - Emergency Animal Safe Place

Castle Hill Showground is now open as an emergency animal safe place for owners of livestock concerned about the current flood risk.

Our staff are on site to provide support. Care of animals including adequate food and water supply as well as full supervision remains your responsibility during the stay. You are also asked to bring appropriate identification for your animals.

Contact the staff on site by calling 0408 213 588.



Sandbags are available from Cropley House at 84 Watkins Road, Baulkham Hills. In addition to this, residents can also collect sandbags from Box Hill and Glenorie RFB stations, and at the Wiseman Ferry Inn Hotel.  

If sandbags are no longer required, they can be re-used by residents, or disposed of in the following manner:

  • Sand - in garden/backyard/lawn
  • Bags (empty) – the empty bags can be disposed of in the red bin, or otherwise the hessian bags eventually break down via compost.


Flood Relief (July 2022)

The State Minister for Emergency Services and Resilience and Minister for Flood Recovery, Steph Cooke MP and the Federal Minister for Emergency Management, Murray Watt MP announced that The Hills Shire Local Government Area (LGA) has been declared a “natural disaster zone”.

This declaration will now allow residents who have been affected by this natural disaster to claim for funding and access support to help them get through this time.

For more information and key links read Council's Media Release


Donations and Support Funding

For further information on how to access funding and support, visit the Australian Government's National Recovery and Resilience Agency: https://recovery.gov.au/NSWflood.

To apply for a concessional loan or primary producer grant, contact the NSW Rural Assistance Authority on 1800 678 593 or visit www.raa.nsw.gov.au. And for information on personal hardship and distress assistance, contract Service NSW on 13 77 88. 

In addition to this, the Prime Minister has announced that affected families would have access to relief payments amounting to $1000 per adult and $400 per child from Thursday 7 July.

People wanting to donate goods or financial support are asked to take advantage of the established arrangements between the NSW Government and national non-for-profit GIVIT. Website: https://www.givit.org.au/


Flood Relief Online Resources (February - March 2022)

This is a list of resources for ‘disaster-declared’ areas in the February / March 2022 NSW floods.

Information is correct to the best of Council’s knowledge at the time of printing and no responsibility is taken for incorrect information.


For food parcels and toiletry parcels please contact City Centre Care on 1300 535 391.

Disaster Recovery Payment (Services Australia) – If you are receiving a social security payment (such as JobSeeker or the age pension) and your home has been damaged, you may be eligible for a one-off, $1,000 Disaster Recovery Payment. Eligible adults may also qualify for an additional $400 payment for each child in their care.

For more information visit -  www.servicesaustralia.gov.au/centrelink-online-account-help-claim-australian-government-disaster-recovery-payment

Disaster Recovery Allowance (Services Australia) – If you’ve lost income because of the current flood and you’re not receiving a social security payment, you may be eligible for the Disaster Recovery Allowance. This is a short-term income support payment that is paid for up to 13 weeks.

For more information visit -  www.servicesaustralia.gov.au/nsw-floods-february-2022-disaster-recovery-allowance

Disaster Relief Grant (NSW Government) – If your home has been damaged in the current floods, you’re uninsured and a low-income earner, you may be eligible for a Disaster Relief Grant. It’s important to note that this grant is intended to help you make your home safe and habitable after a disaster, not to compensate for losses.

For more information visit - www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals

February and March 2022 storm and flood disaster recovery for small business grant (NSW Government) – This grant provides up to $50,000 to help small businesses and not-for-profits affected by the current floods cover the costs of clean-up and resuming operations and is open to council areas disaster-declared as of 3 March 2022.

For more information visit - www.service.nsw.gov.au/transaction/apply-february-and-march-2022-storm-and-flood-disaster-recovery-small-business-grant

Disaster Relief loan for not-for-profit organisations (NSW Government) – Eligible not-for-profit organisations can apply for a loan of up to $25,000 to cover the restoration of essential facilities, equipment or other assets damaged or destroyed in the current floods. These funds may also be directed towards temporary storage or leasing of alternate premises.

For more information visit - www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/for-not-for-profit-organisations-and-churches

Disaster relief for sport and recreation clubs (NSW Government) – If your sporting club has seen its facilities or equipment damaged or destroyed in the current floods, and the club doesn’t have the resources or insurance to cover the cost of clean-up, restoration or replacement, it may be eligible for a grant of up to $2,000 and/or a loan of up to $10,000.

For more information visit - www.nsw.gov.au/disaster-recovery/disaster-relief-and-support/for-sport-and-recreation-clubs

NSW Council of Social Services (NCOSS) Flood Emergency and Relief Assistance links to resources – There are a number of supports available to individuals and communities impacted by the floods in NSW. This site provides a living resource that is updated regularly - www.ncoss.org.au/sector-hub/sector-resources/flood-relief-assistance-resource/ 

Energy & Water Ombudsman NSW support for flood affected customers – Assistance for individuals and businesses from flood affected communities on hardship programmes and financial assistance for utilities. 

For more information visit - www.ewon.com.au/page/media-center/news/updates/support-for-flood-affected-customers 

Carers NSW support for carers affected by NSW floods – This website provides advice on crisis responding and recovery for Carers including information on a range of financial and practical supports available. 

For more information visit - www.carersnsw.org.au/news/support-for-carers-affected-by-nsw-floods 

Legal help for flood affected communities – Community legal centres provide free, independent and confidential legal support. 

For more information visit - www.clcnsw.org.au/legal-help-flood-affected-communities-nsw-2022


Initiatives for rebuilding

A number of planning initiatives have been introduced to support families, businesses and communities to rebuild and recover following natural disasters. For information on returning to your property, cleaning up and rebuilding your home visit - https://www.planning.nsw.gov.au/Policy-and-Legislation/Disaster-and-Pandemic-Recovery/Cleaning-up-and-rebuilding