COVID-19: How Council is responding to the Coronavirus

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Reopening Information 

The Hills Shire Council is welcoming back residents and customers to some of its facilities. 

As a condition of entry into Council facilities, and in line with latest NSW Public Heath Order, people aged 16 and over are required to produce valid proof of their vaccination on entry and check in with a QR code. The wearing of masks will also continue inside Council venues for those aged over 12. 


Council Meetings

Council meetings will be held on-site at Council's Administration Building. The public are able to attend subject to COVID-19 vaccination status, check-in and room limits.


Customer Service Centre at Council’s Norwest Administration Building 

The Hills Shire Council’s Customer Service Counter has reopened for fully vaccinated customers from 8:30am - 4:30pm for a limited range of services.

Appointments can be booked below for: 

Building and Development Enquiry Booking


Customers are not permitted to enter the customer service centre if they:

  • Are experiencing any flu-like symptoms
  • Have been in close contact with a person who has tested positive for COVID-19
  • Are awaiting the results of a test for COVID-19 

Customers who are not subject to any of the above conditions must agree to: 

  • If you are aged 16 or over you must be fully vaccinated and show proof of your vaccination record (digital record or printed version of the COVID-19 digital certificate).
  • Wear a face mask at all times
  • Sanitise your hands on entry
  • Check in and out of the building using the Service NSW app for contact tracing purposes
  • Maintain social distancing measures, as per NSW Health guidelines, with respect to other customers and staff
  • At all times, treat staff and other customers with respect 


A Quick Drop service will be available at Concierge, where applications can be dropped off, with staff contacting customers once the documents have been reviewed.

You can still access the full range of online services on this website. 



All Hills Shire Library Branches are open with new opening hours and at a reduced capacity. Library members are able to return and borrow books, as well as use the computers and the photocopier and printing services.  

Information on amended opening hours and conditions of entry are available here.

Click & Collect continues at all Hills Shire Library branches. Members can request up to five items via the FREE Hills Shire Library App, which is available to download from the App Store and Google Play, and collect them at a scheduled time. 


Community Centres 

Council's community centres have re-opened to existing hirers with limits on capacity and inline with the current legislation. 


Current Rules and Restrictions for Greater Sydney


Click here to view rules and restrictions for Greater Sydney. 


Helping the Local Community

Click here to access information about Local Emergency Relief Assistance Providers for community members in need during the Coronavirus crisis.  

Council Services, Facilities and Activities Operating as Normal

Please continue to contact us via phone on 9843 0555 or by lodging your requests via the "Report it to Council" webpage.

The following services, facilities and activities are also operating as normal: 

  • Meals on Wheels
  • Council's affiliated childcare centres
  • Parks and playground maintenance
  • Waste collection and Kerbside Clean-Ups
  • Tennis Courts are open for bookings.
  • Citizenship Ceremonies - Council is now conducting online Citizenship Ceremonies. For more information, click here.
  • All Hills Shire Council parks & reserves are currently open for exercise purposes only - please remember to maintain social distancing and to follow the latest Public Health Order. Attending an off-leash dog park is a perfect exercise choice however in all other parks and public places dogs must be on-leash at all times.
  • Temporarily household bins and clean-up material will be collected from 5am on local roads and 4am on main roads in order to stagger drivers for social distancing purposes. 


Business Support & Community Help

Support for small businesses affected by COVID-19 (Coronavirus)

Business owners are faced with challenging times. 98% of registered businesses in The Hills are classified as small, employing between 1-19 people. There are a range of stimulus and support available to our small business community. For more information on support for small businesses, click here.

Community Help

Click here to access information about Local Emergency Relief Assistance Providers for community members in need during the Coronavirus crisis.


COVID-19 Community Resources Website

The Western Sydney Local Health District’s Centre for Population Health has launched a COVID-19 Community Resources website, providing easy access to credible health and wellbeing information including NSW Health, state and federal Governments, as well as to mental health and wellbeing, financial, legal and housing supports. Visit the COVID-19 Community Resourse for Western Sydney Website.


Crime Stoppers

Crime Stoppers is the nominated reporting agency for the public to provide information to police about individuals, businesses and corporations not complying with Public Health Orders. Contact Crime Stoppers on 1800 333 000 to report a breach or make a written report online, visit