COVID-19: How Council is responding to the Coronavirus

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Customer Service Centre at Council’s Norwest Administration Building

The Hills Shire Council’s Customer Service Counter has reopened for fully vaccinated customers from 8:30am - 4:30pm for a limited range of services.

Customers are not permitted to enter the customer service centre if they:

  • Are experiencing any flu-like symptoms
  • Have been in close contact with a person who has tested positive for COVID-19
  • Are awaiting the results of a test for COVID-19 

Customers who are not subject to any of the above conditions must agree to: 

  • If you are aged 16 or over you must be fully vaccinated and show proof of your vaccination record (digital record or printed version of the COVID-19 digital certificate).
  • Sanitise your hands on entry
  • Maintain social distancing measures, as per NSW Health guidelines, with respect to other customers and staff
  • At all times, treat staff and other customers with respect  


Building and Development Enquiry Appointments

Council offers appointments with a Development Advisor for your general building and development enquiries. This service is suitable for your questions regarding application lodgement, preliminary stages of planning, and small scale developments. 

Building and Development Enquiry Booking



All Hills Shire Library Branches are open. Library members are able to return and borrow books, as well as use the computers and the photocopier and printing services.  

Information on Conditions of Entry is available here.  


Community Centres 

Council's community centres have re-opened to existing hirers with limits on capacity and inline with the current legislation. 


Council Meetings

Council meetings are being streamed online until further notice.


Current Rules and Restrictions for Greater Sydney


Click here to view rules and restrictions for Greater Sydney. 


Helping the Local Community

Click here to access information about Local Emergency Relief Assistance Providers for community members in need during the Coronavirus crisis.  

Council Services, Facilities and Activities Operating as Normal

Please continue to contact us via phone on 9843 0555 or by lodging your requests via the "Report it to Council" webpage.

The following services, facilities and activities are also operating as normal: 

  • The Hills Shire Council’s Customer Service Counter in Norwest has reopened for fully vaccinated customers from 8:30am - 4:30pm
  • Meals on Wheels
  • Council's affiliated childcare centres
  • Parks and playground maintenance
  • Waste collection and Kerbside Clean-Ups
  • Tennis Courts are open for bookings.
  • Citizenship Ceremonies - Council is now conducting online Citizenship Ceremonies. For more information, click here.
  • All Hills Shire Council parks & reserves are currently open for exercise purposes only - please remember to maintain social distancing and to follow the latest Public Health Order. Attending an off-leash dog park is a perfect exercise choice however in all other parks and public places dogs must be on-leash at all times.
  • Temporarily household bins and clean-up material will be collected from 5am on local roads and 4am on main roads in order to stagger drivers for social distancing purposes. 


Business Support & Community Help

Support for small businesses affected by COVID-19 (Coronavirus)

Business owners are faced with challenging times. 98% of registered businesses in The Hills are classified as small, employing between 1-19 people. There are a range of stimulus and support available to our small business community. For more information on support for small businesses, click here.

Community Help

Click here to access information about Local Emergency Relief Assistance Providers for community members in need during the Coronavirus crisis.



COVID-19 Community Resources Website

The Western Sydney Local Health District’s Centre for Population Health has launched a COVID-19 Community Resources website, providing easy access to credible health and wellbeing information including NSW Health, state and federal Governments, as well as to mental health and wellbeing, financial, legal and housing supports. Visit the COVID-19 Community Resourse for Western Sydney Website.


Crime Stoppers

Crime Stoppers is the nominated reporting agency for the public to provide information to police about individuals, businesses and corporations not complying with Public Health Orders. Contact Crime Stoppers on 1800 333 000 to report a breach or make a written report online, visit