How to Report a Damaged Bin

Report Online

Step 1.Create or log in to your Cleanaway account

Replacement and repair of damaged bins in managed by our waste collection contractor, Cleanaway. To request a bin replacement or repair, you will need to log in to the Cleanaway portal.

Please note: Internet Explorer is no longer a supported browser and will be unable to load the booking portal. Please use a different browser.

Click here to create a Cleanaway account

Already have an account? Log in here

Step 2.Search for your property address

Then select 'Book Now'. You can also view any previous bookings you have made through the Cleanaway portal by selecting 'Booking history'.

Step 3.Select 'Lodge a damaged bin request'

Read the terms and conditions, then to continue with your request, select 'I agree'.

Step 4.Select the main type of damage to your bin

Then select the damage type relevant to the damage to your bin.

Step 5.Provide a comment

Please include any further details that will assist the driver to complete the service, such as instructions on how to find your property. After you have provided your comment, select 'Next'.

Step 6.Provide contact details

Please enter your full name, mobile number and email address in case Cleanaway needs to contact you about the booking. Then read the terms and conditions and select the checkbox.

Step 7.Select 'Submit'

Once you select 'Submit', your booking will be finalised. To make any changes or to cancel your booking, call the Waste Hotline on 1800 623 895

Step 8.After making your booking

Once your booking has been finalised, requests will be completed in the next two business days. The bin/s can be used as normal. Any contents will be transferred into your new bin (if one is provided), however, please limit use of your bin/s as much as possible.

Your damaged bin/s must be left continuously out on the kerbside until replacement or repairs have occurred.

Report by Phone

Step 1.Call the Waste Hotline 

If you would like to lodge a damaged bin request over the phone, call the Waste Hotline on 1800 623 895, Monday to Friday, 8am - 5pm. 

Step 2.After making your booking

Once your booking has been finalised, requests will be completed in the next two business days. The bin/s can be used as normal. Any contents will be transferred into your new bin (if one is provided), however, please limit use of your bin/s as much as possible.

Your damaged bin/s must be left continuously out on the kerbside until replacement or repairs have occurred.