Due to scheduled system maintenance several online services will be unavailable this weekend starting 4.30pm Fri 26 through to Mon 29 November. Affected systems include Development Application Processing, Certificate Requests, Payments (including Rates), Application Tracking, Citywatch Reporting Forms, Supplier Detail Form and the ‘Check Which Bin Day’ Application.
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Replacement and repair of damaged bins in managed by our waste collection contractor, Cleanaway. To request a bin replacement or repair, you will need to log in to the Cleanaway portal.
Please note: Internet Explorer is no longer a supported browser and will be unable to load the booking portal. Please use a different browser.
Click here to create a Cleanaway account
Already have an account? Log in here
Then select 'Book Now'. You can also view any previous bookings you have made through the Cleanaway portal by selecting 'Booking history'.
Read the terms and conditions, then to continue with your request, select 'I agree'.
Then select the damage type relevant to the damage to your bin.
Please include any further details that will assist the driver to complete the service, such as instructions on how to find your property. After you have provided your comment, select 'Next'.
Please enter your full name, mobile number and email address in case Cleanaway needs to contact you about the booking. Then read the terms and conditions and select the checkbox.
Once you select 'Submit', your booking will be finalised. To make any changes or to cancel your booking, call the Waste Hotline on 1800 623 895.
Once your booking has been finalised, requests will be completed in the next two business days. The bin/s can be used as normal. Any contents will be transferred into your new bin (if one is provided), however, please limit use of your bin/s as much as possible.
Your damaged bin/s must be left continuously out on the kerbside until replacement or repairs have occurred.
If you would like to lodge a damaged bin request over the phone, call the Waste Hotline on 1800 623 895, Monday to Friday, 8am - 5pm.