Organise a Kerbside Cleanup
What you need to know to organise your Household Kerbside Clean-Up Collection
When you request a household kerbside clean-up collection, a clean-up date will be provided to you and this date should fall within 14 to 28 days of your call or online request being processed.
Please read the information below prior to making your booking online via the form below or calling the Waste Hotline on 1800 623 895.
This service is available twice per calendar year, anytime throughout the year, at your request.
The clean-up day usually happens on the same day as your bin collection day and may be collected over two days.
Bookings are taken on behalf of Council by its Waste Collection Contractor, Cleanaway. If you have provided your mobile number at the time of booking, you should receive an automated text message reminder the day before your collection date. A confirmation letter and sticker will also be sent to you with details of the household kerbside clean-up collection service.
Residents living in units/townhouses & villas are to request a clean-up through Managing Agents or Executive Committee. The clean-up collection will be for the whole complex. Each unit/ townhouse/ villa will receive a confirmation letter with details of the household kerbside clean-up collection.
When can I put my waste out at the kerbside?
- Clean up materials are only to be placed on the kerb the night before the collection date provided. Materials placed at the kerbside earlier than the night before may incur a penalty without previous written Council approval.
- Residents MUST NOT place materials at the kerbside unless a clean-up booking has been made (materials placed at the kerbside without a booking may be treated as illegal dumping and may incur a penalty).
What can I dispose of through the Household Kerbside Clean-Up Collection?
- The Clean-up Service is for bulky household items only. Bulky items are those that do not fit into your general household bins. Please refer to the ‘Acceptable Clean-Up Items’ list below.
- Mirrors or glass of any type are not accepted as part of the kerbside clean-up collection service owing to safety risks for collectors and the general public. Further unacceptable items are listed below under ‘Non-Acceptable Clean-Up Items’
Acceptable Household Clean-Up Items
Please place materials in 3 separate piles:
- Pile 1: Bulky garden organics such as pruned trees; timber such as fence palings (nails removed). NOTE: all vegetation must be bundled and tied and no longer than 1.5metres in length. Branches must be less than 10cm in diameter. If it is not practicable to bundle and tie loose vegetation, it must be suitably bagged or put into a box.
- Pile 2: Metal waste; steel and metal products such as stoves, refrigerators, dishwashers, washing machines and most hot water systems under 300 litres in capacity and under 1.5m in length. Doors must be removed from refrigerators and freezers prior to being placed out on the kerbside. Other household metal waste (e.g. clothes line and trampolines) are limited to 1.5m in length. Please contact the Waste Hotline on 1800 623 895 if you are unsure.
- Pile 3: Other bulky waste; furniture, carpet (rolls must be bundled and tied and no longer than 1.5 metres in length), furnishings, clothing, bedding and mattresses. Other unwanted household goods such as toys and tools. All loose items must be bagged or put in a box, and comfortably handled by two people.
Non-Acceptable Clean Up Items
- Renovation waste, building / construction / demolition waste, industrial trade waste, hazardous or dangerous materials including paints, asbestos, batteries, poisons, toxic chemicals, food waste, plate glass, trees, tree trunks and stumps, rocks, car bodies and old motor vehicle parts and mirrors or glass of any type.
- Other items not originating from the household
- Items not comfortably handled by two people.
Clean-up materials that do not comply will not be removed. Please contact the Waste Hotline on 1800 623 895 if you are unsure.
Do you have polystyrene foam to dispose of?
Polystyrene foam can be disposed of through the red lidded garbage bin. Do Not place polystyrene foam into the yellow lidded recycling bin. Polystyrene foam should be placed into a bag before being disposed of in the red lidded garbage bin as loose or large pieces of polystyrene may get wedged in the bin, making it difficult for the truck to empty it completely.
If you have a large amount of polystyrene foam to dispose of, you may like to include it in your household kerbside clean-up collection. Polystyrene foam must be bagged or boxed prior to being placed out on the kerbside to prevent it from blowing away.
If you have good quality, second hand items, you may like to consider donating them to a charity organisation.
There are also a number of online platforms available which will allow you to swap or sell unwanted items.
Recycling Near You - The Planet Ark ‘ Recycling Near You’ website provides numerous recycling opportunities for common household items. To view the directory, see https://recyclingnearyou.com.au/. Please note: fees may apply for some of the services.
Other recycling and disposal options are available here.
How to Request a Kerbside Clean up Service
Call The Waste Hotline on 1800 623 895 (The Waste Hotline can be busy at times and the line may be engaged - please leave a message with your name and the best number to contact you and your call will be returned the same day).
or fill in the form below...
Click here to view form.
For more information on Council's waste service contact 1800 623 895 or email firstname.lastname@example.org