Organise a Household Kerbside Clean-Up Collection

 

About this Service

What you need to know

  • Council takes bookings on behalf of its Waste Collection Contractor, Cleanaway.
  • This service is available to you twice per calendar year.
  • You can request this service at any time throughout the year.
  • When you request a household kerbside clean-up collection you will get a clean-up date.
  • Following processing, your clean up date should fall within 14 to 28 days of your request.
  • Your clean-up day usually happens on the same day as your bin collection day or over two days.
  • You will receive a reminder via an automated text message on the day before your collection date. Please ensure you provide your mobile number at the time of booking.
  • You will receive a confirmation letter and sticker via mail.

 

Units, Townhouses and Villas

  • Please contact your Strata Manager or Executive Committee to request a clean-up service.
  • The clean-up collection will be for the whole complex. Each unit, townhouse or villa will receive a confirmation letter.

 

To 'Make a Booking' or 'View Accepted/Not Accepted Item' please click the associated tab (for mobile users these tabs are located above).

Accepted/Non Accepted Items

Step 1.What can I dispose of through the Household Kerbside Clean-Up Collection?

  • The Clean-up Service is for bulky household items only. Bulky items are those that do not fit into your general household bins. Please refer to the ‘Acceptable Clean-Up Items’ list below.
  • Mirrors or glass of any type are not accepted due to safety risks for collectors and the general public. See below for further unacceptable items under ‘Non-Acceptable Clean-Up Items’.

 

Step 2.Acceptable Household Clean-Up Items

Please place materials in 4 separate piles:

 

Pile 1: Bulky garden organics such as pruned trees; timber such as fence palings (nails removed). NOTE: Bundle and tie all vegetation no longer than 1.5metres in length. Branches must be less than 10cm in diameter. If it is not practicable to bundle and tie loose vegetation, you must bag or place in a box.

 

Pile 2: Whitegoods, stoves, refrigerators, dishwashers, washing machines and most hot water systems. These must be under 300 litres in capacity and under 1.5m in length. You must remove refrigerator and freezer doors before placing out on the kerbside.

Limit other household metal items (e.g. clothes line and trampolines) to 1.5m in length.

Please contact the Waste Hotline on 1800 623 895 if you are unsure. 

 

Pile 3: Mattresses.  For public safety and ease of collection stack your mattress/mattresses in a neat pile.

 

Pile 4: Other bulky waste such as furniture, furnishings, clothing and bedding. 

You must bundle and tie carpet rolls no longer than 1.5 metres in length).

Other unwanted household goods such as toys and tools. You must bag all loose items or put them in a box. Two people should be able to easily handle these items.

 

Step 3.Non-Acceptable Clean Up Items

  • Medical waste
  • Building and demolition materials
  • Trade, industrial, commercial and shop wastes
  • Liquids and putrescible waste (household garbage including food waste)
  • Trees, tree trunks and stumps,
  • Thorny plant materials
  • Stones, soil and masonry products such as concrete
  • Motor vehicles, engines and car parts
  • Chemicals and hazardous waste including fuels, gas bottles, oils, paints, asbestos, batteries and poisons
  • Glass of any type and/or mirrors and perspex
  • Items not originating from the household
  • Items not able to be handled by two people 
  • Commercial quantities of material

 

Clean-up materials that do not comply will not be removed. Please contact the Waste Hotline on 1800 623 895 if you are unsure.

 

Step 4.Do you have polystyrene foam to dispose of?

  • Dispose of polystyrene foam can through the red lidded garbage bin.
  • Do Not place polystyrene foam into the yellow lidded recycling bin.
  • Place Polystyrene foam into a bag before disposal in the red lidded garbage bin. This is because large pieces may get wedged in the bin, making it difficult for the truck to empty it completely.
  • Dispose of large amounts of polystyrene foam in your household kerbside clean-up collections. Bag or box Polystyrene foam for collection to prevent it from blowing away.

 


 

To 'Make a Booking' or for more information about this service please click the associated tabs (for mobile users these tabs are located above).

Make a Booking

Step 1.Book a Household Kerbside Clean-Up Collection

The Household Kerbside Clean-Up Collection Service is managed by our waste collection contractor, Cleanaway. To make a booking, please click on the link below to be re-directed to the Hills Shire Council/Cleanaway booking portal.

Please note: If you live in an apartment or townhouse, your strata or executive committee must call the Waste Hotline to request a Household Kerbside Clean-Up Collection on behalf of the whole complex. Requests cannot be made through the booking portal.

Please note: Internet Explorer is no longer a supported browser and will be unable to load the booking portal. Please use a different browser.

Make your kerbside clean-up booking here

Registration/login required to access Cleanaway booking portal.

Alternatively, call the Waste Hotline on 1800 623 895.

Step 2.Next Steps

When can I put my waste out at the kerbside?

  • Clean up materials are only to be placed on the kerb the night before the collection date provided. Materials placed at the kerbside earlier than the night before may incur a penalty without previous written Council approval.
  • Residents MUST NOT place materials at the kerbside unless a clean-up booking has been made (materials placed at the kerbside without a booking may be treated as illegal dumping and may incur a penalty).

How to Place Items for Collection

 

How do I change or cancel the date of my clean-up?

Please call the Waste Hotline on 1800 623 895 to cancel or change the date of your clean-up collection. Changes cannot be made online. Please provide at least 1 working day notice to cancel your booking.