Frequently Asked Questions

As at 6 July 2020.

These FAQs relate to changes to our services due to the closure of all Hills Shire Libraries as a result of the COVID-19 situation, and the subsequent staged reopening of branches. 

Are the libraries open?

Yes

The Hills Shire Library Service has continued a staged approach to easing the restrictions enforced by COVID-19.

All libraries are open for borrowing and returning items as well as picking up Click & Collect requests. The printing service has been reinstated and there are limited public computers available (Bookings required). 

Castle Hill and Vinegar Hill Memorial Library at Rouse Hill
Days  Hours

Monday to Wednesday and Friday

9:30am - 5pm 

 Thursday

9:30am - 7pm 

 Saturday

9:30am - 5pm 

Sunday 1pm-5pm


Baulkham Hills Library and Dural Library have resumed their normal opening hours

Will there be conditions of entry I need to follow when visiting the library?

Yes you will need to follow these conditions of entry or you will be asked to leave the library.

Can I borrow a book?

Members can borrow physical books through our Click & Collect serviceYou can also come into the library and borrow during library opening horus. 

Castle Hill and Vinegar Hill Memorial Library at Rouse Hill
Days  Hours

Monday to Wednesday and Friday

9:30am - 5pm 

 Thursday

9:30am - 7pm 

 Saturday

9:30am - 5pm

Sunday 1pm-5pm

 

Baulkham Hills Library and Dural Library have resumed their normal opening hours

Which libraries can I collect my books from?

The Click & Collect service is available from all library branches.

How many books can I borrow?

Our borrowing limit is set to 10 items.

Can I return borrowed items now?

Yes. Return facilities are available at all of our branches during opening hours.

Can I print?

Yes, printing is now available at all of the Hills Shire Libraries. To make your printing easy, download the Hills Shire Library App and upload your printing before you come! 

Can I use a computer?

Yes, we now have limited public computers available for 30 minute pre-booked sessions.  See staff in the library or contact us on 9761 4520 to book. 

If I am unwell, can I come to the library?

No, please do not come to the library if you are unwell.

Are the books safe to handle?

The guidelines we are following for handling books are based on international research and national guidelines. If you follow our advice, the library items will be safe to handle. This means washing your hands or using sanitiser before entering the library.

Can I get my books delivered?

If you are over the age of 65 and live in the local government area, you can access our Stay Home & Read service.

What can I expect when I come to the library?

To keep our communities safe, we will be observing public health guidelines including physical distancing. This means you can expect to see signs, floor markings and hand sanitiser.

Capacity limits will also apply. If the library reaches its capacity, you will have to wait for someone to leave before you can enter.

You must practise good hygiene and use hand sanitiser when entering.

How do I sanitise my books at home?

There is no need to sanitise your books. They should be treated like all other frequently touched surfaces. It is always wise to wash your hands before and after handling any items like books, CD’s or DVD’s.

What is The Hills Shire Library Service doing to sanitise books and other items?

As per NSW Health guidelines, library items are quarantined for 24 hours upon return before being wiped over with disinfectant and then re-shelved.

Hard, high touch surfaces (Such as door handles, railings and self-check kiosks) will be cleaned and disinfected regularly throughout the day.

 

Can I call the library and talk to a staff member?

Yes, you can call the library on 9761 4520 during opening hours.