Council Operations over the Festive Season 2023/24
Council’s Main Customer Service Centre
The Hills Shire Council Administration Centre, located at 3 Columbia Court Norwest, and all other areas of Council close at 4.30pm on Friday, 22 December 2023 and resume operations at 8.30am on Tuesday 2 January 2024.
Council’s After Hours Call Centre will operate during this period to provide limited customer services for customer requests and escalate emergencies according to Council’s normal after-hours operating procedures during this time.
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Date
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Council Customer Service Centre
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Fri 22 Dec, 2023
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8:30am - 4.30pm
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Sat 23 Dec, 2023
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Closed
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Sun 24 Dec, 2023
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Closed
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Mon 25 Dec, 2023
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Closed
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Tues 26 Dec, 2023
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Closed
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Wed 27 Dec, 2023
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Closed
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Thurs 28 Dec, 2023
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Closed
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Fri 29 Dec, 2023
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Closed
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Sat 30 Dec, 2023
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Closed
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Sun 31 Dec, 2023
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Closed
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Mon 1 Jan, 2024
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Closed
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Tues 2 Jan, 2024
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8.30am - 4.30pm
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Justice of the Peace Services
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The Hills Shire Council
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Last Day - Friday 22 December 2023: 11am - 2pm
Returning - Wednesday 3 January 2024: 11am - 2pm
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Castle Hill Library
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Last Day - Thursday 21 December 2023: 10am - 1pm
Returning - Tuesday 9 January 2024: 10am - 1pm
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Vinegar Hill Memorial Library
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Last Day - Thursday 21 December 2023: 5pm-7pm
Returning - Thursday 11 January 2024: 10am-1pm
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Council's Four Branch Libraries
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Date
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Castle Hill
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Rouse Hill
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Baulkham Hills
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Dural
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Fri 22 Dec, 2023
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Normal Hours
9.30am - 8pm
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Normal Hours
9.30am - 6pm
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Normal Hours
10am - 5.20pm
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Normal Hours
10am - 5.20pm
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Sat 23 Dec, 2023
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Normal Hours
9.30am - 8pm
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Normal Hours
9.30am - 6pm
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Normal Hours
10am - 1pm
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Normal Hours
10am - 1pm
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Sun 24 Dec, 2023
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Closed
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Closed
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Closed
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Closed
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Mon 25 Dec, 2023
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Closed
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Closed
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Closed
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Closed
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Tues 26 Dec, 2023
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Closed
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Closed
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Closed
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Closed
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Wed 27 Dec, 2023
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9.30am - 5pm
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9.30am - 5pm
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Closed
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Closed
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Thurs 28 Dec, 2023
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9.30am - 5pm
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9.30am - 5pm
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Closed
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Closed
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Fri 29 Dec, 2023
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9.30am - 5pm
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9.30am - 5pm
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Closed
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Closed
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Sat 30 Dec, 2023
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9.30am - 5pm
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9.30am - 5pm
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Closed
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Closed
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Sun 31 Dec, 2023
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1pm - 5pm
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1pm - 5pm
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Closed
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Closed
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Mon 1 Jan, 2024
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Closed
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Closed
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Closed
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Closed
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Tues 2 Jan, 2024
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Normal Hours
9.30am - 8pm
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Normal Hours
9.30am - 6pm
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Normal Hours
10am - 5.20pm
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Normal Hours
10am - 5.20pm
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Council’s Five Child Care Centres
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Centre
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From Close of Business
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Re-Open
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Balcombe Heights
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Thurs 21 December, 2023
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Tuesday 9 January, 2024
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Castle Glen
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Thurs 21 December, 2023
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Tuesday 9 January, 2024
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Ellerman
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Thurs 21 December, 2023
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Tuesday 9 January, 2024
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Eurambie Park
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Thurs 21 December, 2023
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Tuesday 9 January, 2024
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Excelsior Ave
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Thurs 21 December, 2023
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Tuesday 9 January, 2024
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Waves Fitness & Aquatic Centre, Baulkham Hills
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Date
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Waves Hours of Operation
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Cafe (privately operated)
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Fri 22 Dec, 2023
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6am - 8pm
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7am - 7pm
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Sat 23 Dec, 2023
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7am - 7pm
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7.30am - 5.30pm
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Sun 24 Dec, 2023
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Closed
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7am - 5pm (Xmas Eve)
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Mon 25 Dec, 2023
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Closed
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Closed
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Tues 26 Dec, 2023
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8am - 6pm (Public Holiday)
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8am - 6pm
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Wed 27 Dec, 2023
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6am - 9pm
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7am - 7pm
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Thurs 28 Dec, 2023
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6am - 9pm
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7am - 7pm
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Fri 29 Dec, 2023
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6am - 9pm
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7am - 7pm
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Sat 30 Dec, 2023
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6am - 8pm
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7.30am - 5.30pm
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Sun 31 Dec, 2023
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7am - 5pm (New Years Eve)
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7.30am - 5pm
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Mon 1 Jan, 2024
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8am - 6pm (Public Holiday)
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8am - 6pm
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Tues 2 Jan, 2024
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6am - 9pm |
7am - 7pm
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Hills Community Care
Hills Community Care will operate until 4.30pm on Friday 22 December 2023 and will resume duties on Tuesday 2 January, 2024.
Waste & Recycling Information
For information about what can and can't be recycled, click here.
Over the Christmas period, bins will be collected as normal, even if your bin collection falls on Christmas Day or other public holidays. Please ensure you place your bin out at the kerbside the night before your collection day.
Reminder: Bins must open facing the road, and should be presented away from parked cars, trees and telegraph/power poles or other obstacles that may make it difficult for the truck to empty bins.
What if my bin is missed? If your bin has been missed, please log your request via the Hills Shire Council/Cleanaway booking portal or call the Cleanaway Waste Hotline on 1800 623 895 Monday - Friday 8:00am - 5:00pm, except on public holidays.
Household Kerbside Clean-up Collection
If you have booked in a household kerbside clean-up collection, and it is scheduled to take place on a public holiday, please ensure materials are placed out the evening before as normal. Clean-up collections will occur on Public Holidays.
Waste should be presented in four separate piles, and all materials must be comfortably handled by two people.
Read more information about the clean-up collection service.
Remember, waste may be collected over two days.
Important: Only put waste out on the kerbside if you have booked in a household kerbside clean-up collection. Waste that has been placed out without a booking or prior to the night before your booked in date may be treated as illegal dumping.