Contact Information

Online

Step 1.Request a Service or Report an Issue

Visit our Request or Report Directory
to find a suitable online form

Step 2. 

Step 3.General Enquiry*

This generic online submission form is to be used in lieu of a Council email address and only if you were unable to find a specific form relating to your issue or request. *By completing this general request form it may take longer to process and assign your request.

Submit a General Enquiry 

Step 4. 

Step 5.Provide Feedback on Council Services or Staff

Please use this page to comment on the quality or range of services provided by the Hills Shire Council and its employees.

Phone

Step 1.By Phone (Telephone Hours)

The Hills Shire Council Contact Centre on +61 2 9843 0555
During telephone hours (8am – 4.30pm 5 days a week)

Step 2. 

Step 3.After Hours Emergency Numbers

For after-hours emergencies relating to roads, trees, drainage, emergency dog attacks, alleged breaches of development consent or unauthorised work trees or for any urgent issues relating to a community facility please call 02 9843 0555

Step 4. 

Step 5.Hotline Services

Venue Booking or Enquiry - 1300 4 BOOKING (1300 426 654)

Waste Hotline: 1800 623 895

24hr Vandalism Hotline & Information

Street Lighting Out Reporting Information

Step 6. 

Step 7.FAX

+61 2 9843 0409

Step 8. 

Step 9.National Relay Service

The National Relay Service is a telephone service for hearing impaired and deaf people. If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service - choose your access option and ask the Relay Officer for The Hills Shire Council on 02 9843 0555.

Foreign Language Aid Interpreter: The Hills Shire Council can assist with the translation of information sent to residents and ratepayers.  Anyone requiring a translation or an interpreter can either visit Council's Administration Centre for assistance or contact the Telephone Interpreter Service (TIS) on 13 14 50 and ask an interpreter to call The Hills Shire Council on +61 2 9843 0555 and enquire on their behalf.

After-Hours Phone

After Hours Emergency Number

For after-hours emergencies relating to roads, trees, drainage, emergency dog attacks, alleged breaches of development consent or unauthorised work trees or for any urgent issues relating to a community facility please call 02 9843 0555

In Person

The Hills Shire Council Main Administration Building

Council’s Customer Service Counter is open from Monday to Friday 8:30am - 4:30pm.

A maximum of 20 people is allowed within the Customer Service Centre at any one time. Please observe social distancing by remaining 1.5 metres from others.

Meetings with a Development Advisor are by appointment only between 1pm and 4pm Monday to Friday. It is essential to book online before you visit.

Council’s telephone service remains open from 8:00am – 4:30pm Monday – Friday for calls on +61 2 9843 0555. 

The Hills Shire Council is encouraging residents to do business online via Council’s website. You can search Council’s website for the following services:

Waste Services will continue to operate as normal - book a kerbside clean up on 1800 623 895,  or use the Cleanaway Portal to book a kerbside clean-up, lodge a damaged bin request or report a missed bin.

You can call Council 24/7 for emergencies relating to roads, trees, drainage, dog attacks, alleged breaches of development consent, or unauthorised work on trees on +61 2 9843 0555.

 3 Columbia Court Norwest NSW 2153 

Opening Hours: Monday to Friday 8:30am - 4:30pm (excluding Public Holidays)

The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services. Council’s Customer Service Team works to promote effective and productive services within our local and wider community. Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (currently suspended due to COVID-19).
  • File access and retrieval
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

All payments can be made at the Customer Service Centre using cash, cheque, Eftpos, Visa & Mastercard.

In person box: Monday to Friday 8:30am - 4:30pm (excl Public Holidays) 

By Post

Step 1.Postal Address

The Hills Shire Council
PO Box 7064, Norwest 2153

Step 2.DX Address

DX 9966 Norwest

Step 3.General Manager

All correspondence addressed to the General Manager, Mr Michael Edgar, should be directed to:

The Hills Shire Council
PO Box 7064, Norwest 2153

Related Information

 

Contact Us

Phone

+61 2 9843 0555 During telephone hours (8am – 4.30pm Mon - Fri)

Location

The Hills Shire Council
3 Columbia Court
Norwest
2153
View Map

In Person

8:30am - 4:30pm Mon to Fri (excl Public Holidays)

24/7 Emergency Contact

Call Council 24/7 for emergencies relating to roads, trees, drainage, dog attacks, alleged breaches of development consent, or unauthorised work on trees - 9843 0555.

 

Postal Address

The Hills Shire Council
PO Box 7064, Norwest 2153

 

ABN

ABN 25 034 494 656

Media enquiries

Please direct all media enquiries to media@thehills.nsw.gov.au

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