We will be conducting scheduled maintenance on Sat 20 October - several online services will be unavailable during this time including rate payments, online reporting and development application tracking. We apologise for any inconvenience.
Please select how you would like to contact us using the tabs below...
Book a kerbside cleanup, street sweeping or community maintenance. Report dumped rubbish, potholes, abandoned vehicles or noise issues.
Visit our Request or Report Directory to find a suitable online form.
This generic online submission form is to be used in lieu of a Council email address and only if you were unable to find a specific form relating to your issue or request. By completing this general request form it may take longer to process and assign your request.
Submit a General Enquiry
Please use this page to comment on the quality or range of services provided by the Hills Shire Council and its employees.
The Hills Shire Council Contact Centre on +61 2 9843 0555
During telephone hours (8am – 4.30pm 5 days a week)
For after-hours emergencies relating to roads, drainage or trees or for any urgent issues relating to a community facility please call 02 9843 0555.
For urgent alleged breaches of development consents or unauthorised work outside of business hours please call 0402 109 338.
For emergency dog attacks outside council's normal business hours please phone 0412 705 078.
Venue Booking or Enquiry - 1300 4 BOOKING (1300 426 654)
Waste Hotline: 1800 623 895
24hr Vandalism Hotline & Information
Street Lighting Out Reporting Information
+61 2 9843 0409
The National Relay Service is a telephone service for hearing impaired and deaf people. Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling +61 2 8850 5622
Council can also provide you with a Sign Interpreter through Sign Language Communications (Parramatta) - please contact them on +61 2 8833 3611 or +61 2 8833 3653 (TTY) or Fax 02 8212 5836. You can also book this service online at www.slcommunications.com.au or email: firstname.lastname@example.org
Foreign Language Aid Interpreter: The Hills Shire Council can assist with the translation of information sent to residents and ratepayers. Anyone requiring a translation or an interpreter can either visit Council's Administration Centre for assistance or contact the Telephone Interpreter Service (TIS) on 13 14 50 and ask an interpreter to call The Hills Shire Council on +61 2 9843 0555 and enquire on their behalf.
The Hills Shire Council
PO Box 7064, Norwest 2153
DX 9966 Norwest
All correspondence addressed to the General Manager, Mr Michael Edgar, should be directed to:
3 Columbia Court Norwest NSW 2153
Opening Hours: 8:30am to 4:30pm Monday to Friday (excluding Public Holidays)
The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services. Council’s Customer Service Team works to promote effective and productive services within our local and wider community. Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.
Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:
All payments can be made at the Customer Service Centre using cash, cheque, Eftpos, Visa & Mastercard.
8:30am - 4:30pm Mon to Fri (excl Public Holidays)
ABN 25 034 494 656
8:30am - 4:30pm Mon to Fri
(excl Public Holidays)
Telephone : +61 2 9843 0555
Fax : +61 2 9843 0409
PO Box 7064, Norwest 2153