Recovering from Disasters for Small Businesses including COVID-19

Support for small business affected by COVID-19 (Coronavirus)

Business owners are faced with challenging times. Take advantage of the assistance provided by different levels of government, and non-government organisations, helping during the COVID-19 pandemic.

98% of registered businesses in The Hills are classified as small, employing between 1-19 people. There are a range of stimulus and support available to our small business community. Below are some helpful links and information.


Weathering the Storm

How business can survive the current pandemic

The Hills Shire Council, in partnership with Blacktown City, Penrith City and Cumberland are supporting local businesses in various ways during this very difficult time. The Hills Shire Council are bringing you an important offering. We are holding four industry sector Q&A webinars designed to answer questions you may have on how to ensure your business survives this pandemic:

  • Hospitality and Leisure: Thursday 30 April, 2pm - 3pm
  • Retail: Thursday 30 April, 6pm - 7pm
  • Manufacturing, Logistics and Distribution: Friday 1 May, 8am - 9am
  • Professional Services: Friday 1 May, 10.30am - 11.30am.

The idea is for you to ask one or more questions for an expert panel to answer, at each of the webinars. You’ll be booked in to join the interactive session of your choice, and participate. If this is of interest, we greatly look forward to receiving your questions and registration to attend. If your business doesn't fall into any of the above industry sectors, we'd still very much welcome your participation.

Register Now 

Places are limited. Submissions by COB Tuesday 28 April.


Australian Government Assistance

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses. 

For information on the business support package announced by the Australian Government, go to Coronavirus information and support for business.  

Helpline for Small Businesses impacted by COVID-19. Call 13 28 46 – 7 days from 7am to 11pm AEST.

Coronavirus SME Guarantee Scheme

The Government, Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to support the flow of credit in the Australian economy, in particular for small and medium enterprises (SMEs).

If you are experiencing difficulties of tax and super obligations, please contact ATO Emergency Support Infoline on 1800 808 218 or for personalised support.


NSW Government Assistance

The NSW Government announced measures to support jobs, businesses and our most vulnerable in the face of the COVID-19 pandemic. 

For information on business support and operating businesses safely in the pandemic, go to COVID-19 (Coronavirus) resources for businesses.  NSW workers and businesses are able to access advice and support via the Service NSW contact centre – 13 77 88.

Business grants up to $10,000 available for Small Businesses

Small businesses across NSW struggling to cope with the COVID-19 shutdown will receive grants of up to $10,000 under a new assistance scheme announced by Premier Gladys Berejiklian, Treasurer Dominic Perrottet and Minister for Finance and Small Business Damien Tudehope.

To be eligible, businesses will need to:

  • Have between 1-19 employees and a turnover of more than $75,000;
  • A payroll below the NSW Government 2019-20 payroll tax threshold of $900,000; • Have an Australian Business Number as at 1 March 2020, be based in NSW and employ staff as at 1 March 2020;
  • Be highly impacted by the Public Health (COVID-19 Restrictions on Gathering and Movement) Order 2020 issued on 30 March 2020;
  • Use the funding for unavoidable business costs such as utilities, overheads, legal costs and financial advice;
  • Provide appropriate documentation upon application. Applications for a small business grant of up to $10,000 will be available through Service NSW within a fortnight and remain open until 1 June 2020.

Click here for more informations

Changes to pharmacy trading

Temporary new powers have been given to pharmacies to allow expanded services during COVID-19. These include:

  •  24-hour operating hours
  •  ability to dispense certain medications without a prescription 

Visit for more information

In addition, pharmacies can now register with Australia Post for access to free postage on prescription deliveries. Participating pharmacies can apply for a full rebate on costs associated with mailing prescriptions to vulnerable customers. 

Visit for more information

Extended hours for construction businesses

Changes to planning rules for the construction industry now allow sites to operate on weekends and public holidays, as long as workers can abide by social distancing requirements. This means building works can continue to progress and staffing can be spread across more days of the week.

Visit for more information

Changes for food trucks and dark kitchens

Planning rules for the set up and operation of food trucks and dark kitchens (also known as virtual, cloud or ghost kitchens, which cook food for purpose of delivery only) have been amended to make it easier for new and existing food businesses to operate. Food trucks can operate on any land at any time with the landowners’ consent. Existing commercial kitchens can offer takeaway and delivery only, without the need for dine-in options, providing they can adhere to social distancing requirements. 

Visit for more information



NSW Small Business Commissioner Support

NSW Small Business Commissioner provides free mediation for small businesses with Commercial Disputes. Mediation help with rent, retail leases and talking to your agent or landlord, specifically for small business. Contact the NSW Office of Small Business Commissioner’s regarding their mediation services on 1300 795 534 or submit an online inquiry via

NSW Business Connect program

NSW Business Connect program offers a dedicated and personalised program for business owners to access up to 4 hours of free business advice.

Fair Work Ombudsman 

The Fair Work Ombudsman provides information on the rights and obligations of employers and employees affected by COVID-19. Find out about your workplace entitlements including information about stand-downs from work, working arrangements impacted by school closures, and pay and sick leave entitlements.

Economic Development Australia 

Economic Development Australia has created an online 'Coronavirus Recovery Hub' with links, resources, case studies and learnings from around the globe.


Support for Small Businesses Affected by Bushfires

The NSW Small Business Commission has made practical support available for businesses impacted by bushfires, from damaged or destroyed property to disrupted business and reduced income.
Learn more about the support for small businesses impacted by NSW bushfires

Has your business been impacted by the NSW bushfires? 
The NSW Small Business Commission is conducting a survey on the impact of bushfires on small businesses to help inform the recovery response. 
Complete the survey

More Information


Preparing your Business for Disasters

The NSW Small Business Commission has put together a comprehensive five step guide on how to prepare your small business for a disaster. 

Download the Five Step Guide for Preparing for Disasters


Recovering your Business from a Disaster

The NSW Small Business Commission has developed a range of resources to help small business owners recover from disasters, including their Get Back to Business Guide, which advises businesses through the early recovery stages to long- term revival. 

Download the Get Back to Business Guide

If your business needs to make a claim due to disaster disruption, access the NSW Small Business Commission's Insurance Claim Guide to ensure an easy claim process. 


For inquiries about disaster support for small businesses, contact the NSW Small Business Commission on 1300 795 534.