Main Customer Service Centre
3 Columbia Court, Baulkham Hills, NSW 2153
Telephone: +61 2 9843 0555
Hours: 8:30am to 4:30pm Mon to Fri (excluding Public Holidays)
Vinegar Hill Memorial Library
29 Main Street, Rouse Hill Town Centre
Telephone: +61 2 8889 5200
Hours: Mon to Wed: 9.30am - 6pm, Thurs: 9.30am - 9pm, Fri: 9.30am - 6pm, Sat: 9.30am - 5pm, Sun: 1pm - 5pm (excluding Public Holidays)
Castle Hill Library
Cnr Castle & Pennant Streets, Castle Hill
Telephone: +61 2 9761 4510
Hours: Mon to Fri 9.30am to 8pm, Sat 9.30am to 5pm, Sun 1pm to 5pm (excluding Public Holidays)
Baulkham Hills Library
Railway St, Baulkham Hills
Telephone: +61 2 9761 5735
Hours: Mon 10am to 8pm, Tues to Fri 10am to 5:20pm, Sat 10am to 1pm (excluding Public Holidays)
Pellitt Avenue, Dural
Telephone: +61 2 9761 5755
Hours: Mon, Tues, Thurs & Fri 10am to 5:20pm, Wed 10am to 7pm, Sat 10am to 1pm (excluding Public Holidays), Sun (Closed)
Contact Us information can be found here.
Employing more than 600 staff, The Hills Shire Council recruits people who have a commitment to providing exceptional customer service to our growing community while offering a flexible and family friendly work environment.
Booking enquiries can be made using this online form or by calling +61 2 9761 4562.
The Hills Shire Council Administration Building - 3 Columbia Court, Baulkham Hills, NSW 2153 - 8.30am - 4.30pm Monday to Friday (excluding Public Holidays)
The Hills Shire Council Contact Centre - +61 2 9843 0555 (During telephone hours 8am – 4.30pm, Monday to Friday)
For afterhours emergencies relating to roads, drainage or trees or for any urgent issues relating to a community facility please contact 0412 705 090.
For urgent alleged breaches of development consents or unauthorised work outside of business hours please call 0402 109 338.
For emergency dog attacks outside council's normal business hours please phone 0412 705 078.
Key Documents - Information on Rates
Fact Sheet - Why Have Rates & How They Are Calculated (PDF, 861KB)
Newsletter from the NSW Valuer General - July 2016 (PDF, 1MB)
...using creditcard, Paypal, Australia Post Billpay, MyPost Digital Mailbox, Centrepay, Bpay, by mail, phone or in-person.
Enjoy the convenience of receiving, viewing and printing your Rate and Instalment Notices via email.
Register to Check Your Rate Account Records.
Set Up or Update Your Direct Debit Account with The Hills Shire Council for Bank Account or Credit Card.
Contact Council's Rates Department here...
Arrange to have a copy of your rate or instalment notice sent to you.
Notify us if your postal address no longer matches your notice.
You may be eligible for a rebate on your rates.
Check to see if you are eligible for special hardship rate relief.
Information on postponement of rates if you have a single dwelling house that is used or occupied as such, on land zoned industry, commercial, for residential flats or land suitable for subdivision.
Find out how you can ask for a review if you do not agree with your assigned land category.
Find out how to apply for a Mixed Development Rating for a property to receive a combination of Residential and Business rates.