Customer Service Centres

Council's Main Customer Service Centre is located at:
The Administration Centre
129 Showground Road
Castle Hill

Related Links

Main Customer Service Centre detailsCustomer Service Centre

Hours:
8:30 am to 4:30 pm
Monday to Friday
(excluding Public Holidays)

Main Switchboard Telephone:
(02) 9843 0555

Main Fax:
(02) 9843 0409

National Relay Service (TTY phone)
The National Relay Service is a telephone service for hearing impaired and deaf people.  Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling (02) 8850 5622.

Email: council@thehills.nsw.gov.au

The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services.  Council’s Customer Service Team works to promote effective and productive services within our local and wider community

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (Monday - Friday 8:30 am - 4:30 pm)
  • File access and retrieval
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

 

All payments can be made at the Customer Service Centre using cash, cheque, Eftpos, Visa & Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Other Customer Service locationsLibrary 1

Vinegar Hill Memorial Library and Community Centre

29 Main Street, Rouse Hill Town Centre

Telephone: 8889 5200

Fax: 8889 5276

Hours:
Monday: 10am - 6pm
Tuesday: 10am - 6pm
Wednesday: 10am - 6pm
Thursday: 10am - 9pm
Friday: 10am - 6pm
Saturday: 10am - 5pm
Sunday: 1pm - 5pm
(excluding Public Holidays)

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (Tuesday 10am - 1pm)
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services.

 

Important Note: We cannot accept payments in cash. Payments can be made at the Vinegar Hill Memorial Library and Community Centre using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Castle Hill Library  

Cnr Castle & Pennant Sts, Castle Hill

Telephone: (02) 9761 4510

Fax: (02) 9761 4592

Hours:

10:00 am to 8:00 pm
Monday to Friday
10:00 am to 5:00 pm
Saturday
1:00 pm to 5 pm
Sunday
(excluding Public Holidays)

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace (Tuesday and Thursday 10am - 1pm) 
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

 

Important Note: We cannot accept payments in cash. Payments can be made at the Castle Grand Library using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Baulkham Hills Library

Railway St, Baulkham Hills

Telephone: (02) 9639 4874

Fax: (02) 9686 7629

Hours:
10:00 am to 8:00 pm
Monday
10:00 am to 5:20 pm
Tuesday to Friday
10:00 am to 1:00 pm
Saturday
(excluding Public Holidays)

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Council business papers
  • Justice of the Peace (Thursday 10am to 1pm)
  • 149 certificate
  • Community Information
  • Recreation Information
  • Rates payments and enquiries
  • Companion Animal Registration
  • Waste Management

 

Important Note: We cannot accept payments in cash. Payments can be made at the Baulkham Hills Library using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Back to top

Carlingford Library  

Lloyds Avenue, Carlingford

Telephone: (02) 9871 5922

Fax: (02) 9873 4075

Hours:
10:00 am to 7:00 pm
Monday
10:00 am to 5:20 pm
Tuesday to Friday
10:00 am to 1:00 pm
Saturday
(excluding Public Holidays)

Sunday (Closed)

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Council business papers
  • 149 certificate
  • Community Information
  • Recreation Information
  • Justice of the Peace (Saturdays 10am - 12.30pm)
  • Rates payments and enquiries
  • Companion Animal Registration
  • Waste Management

 

Important Note: We cannot accept payments in cash. Payments can be made at the Baulkham Hills Library using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee. 

Dural Library

Pellitt Avenue, Dural

Telephone: 9651 2627 

Fax: 9651 4069

Hours:

10:00 am to 5:20 pm
Monday, Tuesday, Thursday & Friday
10:00 am to 7:00 pm Wednesday
10:00 am to 1:00 pm Saturday
(excluding Public Holidays)
Sunday (Closed)


Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.
Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Council business papers
  • 149 certificate
  • Community Information
  • Recreation Information
  • Rates payments and enquiries
  • Companion Animal Registration
  • Waste Management

    Back to top

    		•