Contact The Hills Shire Council - Contact Centre and E-Request


Customer Online Request At The Hills Shire Council we understand the importance of communicating with our residents in a timely and efficient manner. We are committed to providing both comprehensive information and the right connections with the Council team who can best address your request.

We recommend the following methods of contacting The Hills Shire Council:


Are you looking for a Justice of the Peace?



By Phone - The Hills Shire Council Contact Centre on +61 2 9843 0555 

During telephone hours (8am – 4.30pm 5 days a week)


In Person - The Hills Shire Council Main Administration Building - 3 Columbia Court, Baulkham Hills NSW 2153

Administration Centre Hours - 8.30am - 4.30pm Monday to Friday (excluding Public Holidays)

Click here for more Customer Service Centre Locations and Information


After Hours Emergency Numbers

  • For after hours assistance with animal control, development control or emergency environmental issues call +61 2 9843 0555 and listen for the appropriate phone number.
  • For issues relating to roads, drainage and trees on public land: 0412 705 090



Online - The Hills Shire Council Customer E-Request System

Access Council's Customer E-Request System HERE to lodge an e-submission or online service request that will be automatically distributed to the responsible Council team for action (you will receive an acknowledgment of your request via return email).  

The lodging of e-requests using the on-line service is therefore NOT for urgent matters, emergencies or dangerous situations. In these cases please call +61 2 9843 0555 (during business hours) or our After Hours Emergency Numbers.


Email: -  (please note: The best way to contact us is by lodging a Customer Service Request through the online customer e-request system (if you can't find a match for your request use 'General Requests')


Postal Address

The Hills Shire Council

PO Box 7064, Baulkham Hills BC 2153

DX Address: DX 9966 Norwest


All correspondence addressed to the General Manager, Mr Dave Walker, should be directed to the addresses above or through Council's E-Request Online Customer Service (General Requests).


Mayor and Councillor's Contact Information

Includes Ward Information, Telephone and Email Contacts.


Hotline Services


Waste Hotline: 1800 623 895

Parks & Oval Closure Hotline and SMS Service

24hr Vandalism Hotline & Information

Street Lighting Out Reporting Information  




Fax: 02 9843 0409

ABN 25 034 494 656

National Relay Service (TTY phone)
The National Relay Service is a telephone service for hearing impaired and deaf people. Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling +61 2 8850 5622.

Council can also provide you with a Sign Interpreter through Sign Language Communications (Parramatta) - please contact them on +61 2 8833 3611 or +61 2 8833 3653 (TTY) or Fax 02 8212 5836. You can also book this service online at or email:

Foreign Language Aid Interpreter: The Hills Shire Council can assist with the translation of information sent to residents and ratepayers.  Anyone requiring a translation or an interpreter can either visit Council's Administration Centre for assistance or contact the Telephone Interpreter Service (TIS) on 13 14 50 and ask an interpreter to call The Hills Shire Council on +61 2 9843 0555 and enquire on their behalf. 


Justice of the Peace:

Justices of the Peace are available at the Council Administrative Building, 3 Columbia Court Baulkham Hills NSW 2153 on Mondays, Tuesdays, Wednesdays and Fridays from 11am – 2pm No Bookings Necessary during these specified times. 

Justices of the Peace services are also available at Council’s Libraries, click here for library JP service times and library locations


Library Contact Information can be found here