Contact The Hills Shire Council - Contact Centre and E-Request
At The Hills Shire Council we understand the importance of communicating with our residents in a timely and efficient manner. We are committed to providing both comprehensive information and the right connections with the Council team who can best address your request.
We recommend the following methods of contacting The Hills Shire Council:
By Phone - The Hills Shire Council Contact Centre on +61 2 9843 0555
During business hours (8am – 4.30pm 5 days a week)
Online - The Hills Shire Council Customer E-Request System
Access Council's Customer E-Request System HERE to lodge an online service request that will be automatically distributed to the responsible Council team for action (you will receive an acknowledgment of your request via return email).
The lodging of e-requests using the on-line service is therefore NOT for urgent matters, emergencies or dangerous situations. In these cases please call +61 2 9843 0555 (during business hours) or our After Hours Emergency Numbers.
Email: council@thehills.nsw.gov.au - (please note: The best way to contact us is by lodging a Customer Service Request through the online customer e-request system (if you can't find a match for your request use 'General Requests')
In Person
The Hills Shire Council Main Administration Building - 129 Showground Road CASTLE HILL NSW 2154
Delivery Address - Loading zone located at the rear of Administrative Building (see map) Arrival instructions are signposted. Entrance off Carrington Road, 129 Showground Road Castle Hill NSW 2154.
Getting here...
By Rail - the nearest Railway station is Pennant Hills, then transfer to bus.
By Bus - Metro bus (M60) departs from Pennant Hills Railway Station every 10 minutes for Castle Towers, Castle Hill, then transfer to local bus. Local bus departs from Terminus St, (outside Castle Towers) to corner of Showground Road & Carrington Road.
By Car - Entrance via Carrington Road Castle Hill, please use the Council visitor car park as marked on the map below.
Customer Parking and Loading Zones - 
The Hills Shire Council Main Administration Building Parking Plan (770.35kB)
Administration Centre Hours - 8.30am - 4.30pm Monday to Friday (excluding Public Holidays)
Click here for more Customer Service Centre Locations and Information
After Hours Emergency Numbers
- For after hours assistance with animal control, development control or emergency environmental issues call +61 2 9843 0555 and listen for the appropriate phone number.
- For issues relating to roads, drainage and trees on public land: 0412 705 090.
Postal Address
The Hills Shire Council
PO Box 75
CASTLE HILL NSW 1765
DX Address: 8455 Castle Hill
All correspondence addressed to the General Manager, Mr Dave Walker, should be directed to the addresses above or through Council's E-Request Online Customer Service (General Requests).
Includes Ward Information, Telephone and Email Contacts.
Hotline Services
Waste Hotline: 1800 623 895
Parks & Oval Closure Hotline and SMS Service
24hr Vandalism Hotline & Information
Street Lighting Out Reporting Information
General
Fax: 02 9843 0409
ABN 25 034 494 656
National Relay Service (TTY phone)
The National Relay Service is a telephone service for hearing impaired and deaf people. Callers who are deaf, have a hearing or a speech impediment may call The Hills Shire Council by dialling +61 2 8850 5622.
Council can also provide you with a Sign Interpreter through Sign Language Communications (Parramatta) - please contact them on +61 2 8833 3611 or +61 2 8833 3653 (TTY) or Fax 02 8212 5836. You can also book this service online at www.slcommunications.com.au or email: slc_nsw@slcommunications.com.au
Foreign Language Aid Interpreter: The Hills Shire Council can assist with the translation of information sent to residents and ratepayers. Anyone requiring a translation or an interpreter can either visit Council's Administration Centre for assistance or contact the Telephone Interpreter Service (TIS) on 13 14 50 and ask an interpreter to call The Hills Shire Council on +61 2 9843 0555 and enquire on their behalf.
Justice of the Peace:
Justices of the Peace are available at the Council Administrative Building, 129 Showground Road, Castle Hill on Mondays, Tuesdays and Wednesdays from 11am – 2pm no bookings necessary. To find out about other locations and times of Justice of the Peace services near Council please phone +61 2 9843 0555.
Justices of the Peace services are also available at Council’s Libraries, no bookings necessary, click here for library JP service times and library locations.
Library Contact Information can be found here