Library Contact Us and FAQ’s

Questions or comments about the Library or the website can be addressed to:

council-library@thehills.nsw.gov.au 

Or in writing to:
The Hills Shire Library Service
PO Box 75
CASTLE HILL NSW 1765

 

Questions or comments about Digital Downloads can be directed to:

download-support@thehills.nsw.gov.au 

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FAQS

How do I join the Library and how much does it cost?

Where are the Libraries and when are they open?

What can I borrow?

I've been told I owe an overdue charge - what is this for?

How can I avoid paying overdue charges?

I've been told I can renew items online. How do I do this?

I've tried to renew my loans online without success. What's happening and what should I do?

Can I return items I borrowed to another Library within The Hills Shire Library Service?

I always seem to get to the Library before you open or after you close. Can I still return items?

I think I've lost an item. What can I do?

The item I want isn't in your catalogue. Can you help me?

Do you run regular storytime and baby bounce sessions?

Do you have word processing, photocopying and fax facilities available?

An item I want is on loan to someone else. Can I reserve it?

I've been told I can access the Internet at the Library. How do I do that?

How do I find out what events are on at the Library?

What hours is the cafe at Castle Hill Library open?

I have heard that Council services are available at Castle Hill Library. What can I do there and are those services available at other branches?

Can I download eBooks and Audiobooks from the library website?

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